El Refugio del Burrito is a subsidiary of The Donkey Sanctuary, Sidmouth, Devon EX10 0NU UK a registered charity in England No, 264818.

This website is owned by The Donkey Sanctuary and operated by both The Donkey Sanctuary and El Refugio del Burrito. If you have any suggestions or comments please email using the 'Contact us' link.

Nett profits of all gifts sold go directly to El Refugio del Burrito, Registration No. CIF G92455310.

Our Contact details:

El Refugio del Burrito
Cortijo Rafael Sánchez, 58
29520 Fuente de Piedra,

Phone:: +34 952 73 50 77
Fax: +34 952 73 54 00
Email: Info@elrefugiodelburrito.com

Making a purchase

Browse our site and click on the product that you wish to buy and put it into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Postal charges will be shown at the Checkout after you have completed your address details.

We accept credit/debit card payment, bank transfer and direct debit. We accept MasterCard, Visa, and their derivatives.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing or if we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Tax Charges

VAT, where applicable, is included in the price of all products.